Our policies

This policy sets out Brunelcare’s approach to the allocation and letting of its housing properties.

This policy documents Brunelcare’s approach to instances of Anti-Social Behaviour (ASB) and hate crime. This includes investigation, prevention and enforcement.

This policy details how Brunelcare will handle and approach the collections and management of rent arrears for both current and former residents.

This policy outlines Brunelcare’s approach to damp and mould, responsibilities and how instances of damp and mould will be managed.

This policy sets out the principles Brunelcare will follow when moving residents out of their homes both temporarily and permanently, including support and assist available.

This policy sets out how Brunelcare will respond to and investigate instances or allegations of domestic abuse, and support those affected.

This policy documents how Brunelcare will approach and handle requests from residents to mutually exchange or assign their tenancy.

This policy details how Brunelcare sets and reviews the rents charged on both rented and shared ownership properties.

This policy details Brunelcare’s approach to responsive repairs, relevant timeframes and responsibilities.

This policy outlines Brunelcare’s general approach to the granting and maintenance of tenancies as well as housing management activities.

This policy sets out how Brunelcare supports residents to sustain their tenancy, pay their rent and live as independently as possible.

This policy outlines Brunelcare’s approach to shared ownership and related responsibilities.

This policy documents Brunelcare’s approach to claims and requests to succeed a tenancy.

This policy outlines Brunelcare’s safeguarding responsibilities and the reporting of concerns and allegations of abuse.

This policy details Brunelcare’s principles and framework for the handling and management of comments, concerns, complaints and compliments. Speaking Up

This policy sets out Brunelcare’s principles and framework for how employees can raise concerns about customer safety or their colleagues’ practice.

This policy sets out how residents and customers of Brunelcare can access the Charity’s Financial Support Fund, what is covered by this Fund, eligibility requirements and how funds are awarded.

This policy outlines Brunelcare’s approach to providing compensation and how requests for compensation are handled across its services.

This policy outlines Brunelcare’s approach to the management, retention and secure disposal of information in line with business requirements and legal obligations.

This policy outlines Brunelcare’s principles and approach to the protection of all data held or handled across the Charity.

This policy sets out how Brunelcare manages and maintains privacy and confidentiality for customers and colleagues.

This policy details how Brunelcare identifies and handles sensitive personal data.

This policy outlines Brunelcare’s responsibilities and approach regarding the use of surveillance and CCTV across its services.