We want to reassure those we provide housing, care and support for, that we are doing everything we can to keep people safe during this time.

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While we endeavour to keep this content as up to date as possible, please consult local services if you have any specific questions – particularly in relation to visiting.

Click on the links below to go straight to the latest updates for each of our services:

Care Homes & Reablement Centres
Extra Care Housing & Woodland Court Retirement Living Village
Community Services
Sheltered Housing
Repairs & Maintenance
Media Enquiries

Care Homes and Reablement Centres

We are currently reviewing and updating our guidance for care home visiting. In the meantime, please contact your local home manager for current arrangements. Thank you.

Visitor guidance

At Brunelcare we understand how difficult this year has been for our residents, guests, their families and friends, especially because of the restrictions placed on visiting in care homes and reablement centres. We also recognise that relatives and friends are our partners in the care of those living in our care homes and reablement centres.

We remain committed to enabling and supporting visiting that is as meaningful and safe as possible, and we recognise that visiting is an essential, integral part of your loved one’s care.

We will continue to update, inform and involve all relatives with regard to visiting in our care homes and reablement centres, and will remain responsive to the dynamic challenges Covid-19 presents at the moment (and is likely to continue to do so for some time to come). Click the links below to read our visiting procedures.

We appreciate your cooperation in carefully opening up our care homes and in order to ensure the safety of everyone we ask that you follow this guidance and any requests from the team.

Outward visiting

Following updated Government guidance, residents can now leave care homes to spend time outdoors, without needing to isolate upon their return. As a result, named visitors are able to accompany residents on outdoor trips with specific measures in place.

Resident Outward Visits Guidance


Our Care Homes and Reablement Centres will remain open to new admissions where not in an outbreak situation.

Contact details

If you have any questions or concerns, please contact your relevant home directly:



Little Heath Care Home

Little Heath Reablement Centre

Orchard Grove Reablement Centre

Robinson House

Saffron Gardens

Extra Care Housing & Woodland Court Retirement Living Village


Activities will be reintroduced gradually and we will ask for masks to be worn as a precaution.

Communal spaces

Communal spaces will be open for all, however we would encourage users to maintain social distance and ensure good ventilation.


Our restaurants will be open and accommodate tables of up to four people as an additional precaution. Numbers will be monitored as Covid cases remain high in the Bristol area.


There are no restrictions on visiting. However, as cases remain high locally, we are are advising that good ventilation and hand hygiene is maintained.

We ask that the scheme manager is informed if any visitors becomes symptomatic or tests positive.


All planned care and support will continue to be delivered by our on-site teams.

Community Services

Visits to our community clients continue. It may be necessary to make temporary changes to visits so we can ensure the needs of our most vulnerable clients are taken care of first.

We will ensure our clients are communicated with about any such changes.

Where clients are clinically extremely vulnerable we will work hard to minimise the number of carers who complete their daily visits to reduce the level of risk.

Sheltered Housing

Communal lounges, kitchens and guest rooms are now reopening. Tenant meetings will resume in due course.

As coronavirus restrictions are relaxed, it continues to be vitally important that any Brunelcare tenant with concerns about paying rent, bills, or if you have any money worries, or continue to self isolate/have symptoms of coronavirus, that you contact a member of our team to discuss your situation. This will help us understand what help and support you will need to ensure that you can sustain your tenancy with Brunelcare. The Government has been clear that it is critical that you continue to follow the terms of your tenancy and pay your rent and service charges during these unprecedented times.

Repairs & Maintenance

We have begun to ease internal restrictions on our repairs service and are reintroducing a number of routine repairs.

Initially, the routine repairs will be the ones we are already aware of and have been held on our backlog list. If you have logged a routine repair with us during the most recent lockdown, either directly or via a member of staff, you will receive a phone call to confirm if the repairs are still required and will be given an indication as to when that repair will be assessed.

We will continue to attend emergency repairs during this period. Providing the road map continues on a positive trajectory, we will be able to accept new routine repairs from 21st June.

Your assistance and understanding during this period is greatly appreciated.

Tenants and residents should continue to report emergency repairs, in the normal way. This includes:

  • No heating or hot water
  • Major roof leaks
  • Uncontainable or containable plumbing leaks
  • Gas leaks
  • Blocked drains
  • Serious electrical faults
  • Broken/jagged glass
  • Toilet not flushing where there is only one in the property
  • Insecure front door or windows
  • Door entry system not working
  • Shower repairs where resident unable to use a bath
  • Dangerous walls or fencing
  • Replacement light bulbs
  • Lift breakdown/entrapments

Brunelcare’s controlled distance process

Media Enquiries

All media/press enquiries should be direct to:

Matthew Bell, Marketing and Business Development Director

More Information

If you have any concerns about visiting a Brunelcare site, or about a loved one, please contact the management team at that location.

If in doubt, email: or call 0117 914 4200.