We want to reassure those we provide housing, care and support for, that we are doing everything we can to keep people safe during this time.

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Last updated: 04 April 2022

Due to Coronavirus absences, we are currently experiencing staff shortages across all areas of Brunelcare. Please bear with us over the coming weeks.

While we endeavour to keep this content as up to date as possible, please consult local services if you have any specific questions – particularly in relation to visiting.

Click on the links below to go straight to the latest updates for each of our services:

Care Homes & Reablement Centres
Extra Care Housing & Woodland Court Retirement Living Village
Community Services
Sheltered Housing
Repairs & Maintenance
Media Enquiries

Care Homes and Reablement Centres

Care homes are currently open to urgent admissions, where sufficient staff are available. To enquire about urgent admissions, please contact sites directly using the below contact information.


To read our latest guidance on care home visiting, please click here:

If you have any questions about visiting, please contact your care home manager:



Little Heath Care Home

Little Heath Reablement Centre

Orchard Grove Reablement Centre

Robinson House

Saffron Gardens

Extra Care Housing & Woodland Court Retirement Living Village


Activities will be reintroduced gradually and we will ask for masks to be worn as a precaution.

Communal spaces

Communal spaces will be open for all, however we would encourage users to maintain social distance and ensure good ventilation.


Our restaurants will be open and accommodate tables of up to four people as an additional precaution. Numbers will be monitored as Covid cases remain high in the Bristol area.


There are no restrictions on visiting. However, as cases remain high locally, we are are advising that good ventilation and hand hygiene is maintained.

We ask that the scheme manager is informed if any visitors becomes symptomatic or tests positive.


All planned care and support will continue to be delivered by our on-site teams.

Community Services

Visits to our community clients continue. It may be necessary to make temporary changes to visits so we can ensure the needs of our most vulnerable clients are taken care of first.

We will ensure our clients are communicated with about any such changes.

Where clients are clinically extremely vulnerable we will work hard to minimise the number of carers who complete their daily visits to reduce the level of risk.

Sheltered Housing

Communal lounges, kitchens and guest rooms are currently closed until further notice. This will be reviewed on a weekly basis.

It continues to be vitally important that any Brunelcare tenant with concerns about paying rent, bills, or if you have any money worries, or continue to self isolate/have symptoms of coronavirus, that you contact a member of our team to discuss your situation. This will help us understand what help and support you will need to ensure that you can sustain your tenancy with Brunelcare. The Government has been clear that it is critical that you continue to follow the terms of your tenancy and pay your rent and service charges during these unprecedented times.

Repairs & Maintenance

Our repairs service is currently only available for emergency and urgent repairs due to staff shortages. We hope to pick up routine repairs on Monday 17 January. Thank you for your patience and understanding during this period.

Brunelcare’s controlled distance process

Media Enquiries

All media/press enquiries should be direct to:

Matthew Bell, Marketing and Business Development Director

More Information

If you have any concerns about visiting a Brunelcare site, or about a loved one, please contact the management team at that location.

If in doubt, email: or call 0117 914 4200.