Tenant services

From fixing a leaking pipe to helping with a rent query, our housing team is on hand to support our tenants, ensuring that help is available whenever needed.

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Tenant services

User Guidance for Night Storage Heaters

Helpful guides and videos on how to use your night storage heater

Service Standards – for Housing

Brunelcare Service Standards that cover Sheltered, Extra Care and Independent Living properties

Fire Safety

Guides about fire safety precautions to take in your home and apartment block

Gas Safety

Useful information and guidance about gas safety within your Brunelcare home

Bed Bug Information

A useful guide for Brunelcare housing tenants about bed bugs

Damp and Condensation

Useful guide for Brunelcare housing tenants about how to reduce damp and condensation

HomeSwapper scheme

Swapping your social home using the HomeSwapper scheme

How do I apply for home care in Bristol?

Applying for care at home in Bristol