Brunelcare’s Glastonbury Care Home is dedicated to providing the best possible care for all of its residents right up until the end of their lives and has been recognised with a major national award – for the second time.

Glastonbury Care Home is among only 68 homes from across England to win the highest Quality Hallmark Award again, the Platinum award, three years after receiving the prestigious honour from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care.

Employees from the home will receive the award from Vic Rayner, Executive Director of National Care Forum, at a special ceremony in London on 29 September.

Joanna Crago, Manager of Brunelcare’s Glastonbury Care Home says:

“I am absolutely delighted that the ongoing hard work and dedication of my team at Brunelcare, Glastonbury, has been recognised at the highest level by the Gold Standard Framework. The award recognises our commitment of working together to provide the highest standard of care possible for patients and their families. Receiving this nationally accredited award sends out a positive message that our team here at Brunelcare, Glastonbury are well trained and equipped to deliver, in a sensitive way, our residents’ end of life wishes.”

Kevin Fairman, Brunelcare’s CEO, adds:

“I am delighted for Joanna and the team at our Glastonbury nursing care home to have been recognised by GSF with this Platinum award. Providing good end of life care is something that Brunelcare aims to provide across all its services and I’m very proud of our employees for the care and support that they provide on a daily basis.”

By satisfying the team of expert assessors who visited the home that they were still meeting the necessary 20 quality standards, ranging from leadership and support to dignity and respect, Glastonbury Care Home has proved that it has embedded all the elements necessary for good care for all of its residents right up until the end of their lives.  Homes that demonstrate their credential for the second time are recognised with the Platinum award.

GSF Quality Hallmark Awards are presented to homes that demonstrate real improvement in the quality of care they provide.  Many halve the number of their residents dying in hospital as well as halving crisis hospital admissions, leading to greater satisfaction for families, residents and staff and significant cost savings for the NHS.

Everyone in the home, ranging from nurses to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences. The home’s care teams talk to the residents about their end of life care, giving them the opportunity to make decisions and say what they want. This has helped the residents and their families feel secure that they will be comfortable and their preferences considered at all times.

Anne Keating, GSF Managing Director, said:

“The aim of the Gold Standards Framework is to help care homes ensure they are delivering quality care for all of their residents not just today but for tomorrow and the next day. Brunelcare’s Glastonbury Care Home has proved that its commitment to providing personalised, compassionate care is long term and should be congratulated for its efforts.”

Three thousand care homes have completed the GSF Care Homes programme since it was launched in 2004 and 600 have gone on to become accredited.

For more information about the Gold Standards Framework see

See press coverage:

Care Home Professional (website), 30 August 2017

The Care Home Environment (website), 30 August 2017

Care Choices (website), 30 August 2017

Care Industry News (website), 4 September 2017

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