Our Deerhurst Care Home has retained its Outstanding rating in four services following a CQC inspection, making it one of only two care homes in Bristol to achieve this rating.

The Care Quality Commission (CQC) carried out an unannounced, three-day inspection of Deerhurst in August, awarding the care home an Outstanding rating in four categories: ‘Responsive’, ‘Well-led’, ‘Caring’, and ‘Effective’. Deerhurst also achieved a Good rating in CQC’s ‘Safe’ category.

Of the 292 care homes in Bristol, only one other home achieved an Outstanding rating in four categories, making this an incredible achievement for Deerhurst.

The CQC inspection report states: “People constantly told us that staff were exceptionally kind, caring and compassionate. Health and Social Care Professionals told us staff were exceptional in the way in which they provide care and support. There was a strong culture of person-centred care. Staff in all roles were motivated to ensure people have the best day possible and all understood how their roles and interactions contributed to people’s wellbeing.”

The CQC Report went on to say: “The registered manager and provider were deeply involved in all aspects of the running of the home and provided their team with excellent leadership.”

Lesley Hobbs has worked as a Care Home Manager at Deerhurst for 13 years, not needing to enlist agency staff for over a decade. Staff told CQC inspectors that jobs at the home are like ‘gold dust’ as no one ever wants to leave!

Lesley Hobbs, Care Centre Manager said: “We are thrilled to have retained our Outstanding rating from CQC, everyone works so hard and are incredibly proud to be part of such a great community and family! Every single person involved at Deerhurst can take credit for this great report, without them it would not be possible to achieve this outcome.”

To find out more about Deerhurst's CQC rating, click here.

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