Our Robinson House Care Home has retained its ‘Good’ rating in all five services after an unannounced CQC inspection in January.
The two-day inspection took place in January 2020, and the home achieved 'Good' in all five domains - Safe, Effective, Responsive, Caring and Well Led which, in turn, gives an overall rating of 'Good'.
The CQC inspection report states: “Staff treated people with dignity and respect. Staff received training in dignity, equality and diversity. Staff were observed addressing people by their preferred name and speaking to people in an appropriate tone and positioning themselves, so the person knew they were talking to them. Staff were observed knocking on doors and waiting for permission to enter. Staff clearly described how they supported people in a way that promoted their dignity and independence.
The service had been accredited with the Gold Standard Framework for their end of life care. Staff supported people exceptionally well in this area continuing to provide a very person-centred approach, taking into consideration the wishes of the person and their family.”
Robinson House was awarded a ‘Good’ overall in their previous inspection in July 2017, and the team were thrilled to retain this rating into 2020.
Sandra Payne, Director of Nursing & Care Homes said: “This result is testament to the compassion and dedication of every member of the team every single day. Robinson House is a great place to live and work and we are pleased that the Care Quality Commission recognised this during their visit.”
To find out more about Robinson House's CQC rating, click here.
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