Throughout the Coronavirus pandemic, our Deerhurst care home has gone above and beyond to ensure residents can keep in touch with their loved ones.
Lockdown restrictions during the pandemic meant residents were unable to see family through their usual visits, but the team at Deerhurst ensured every option was made available for them to keep in touch.
At the start of lockdown, the team introduced a dedicated window visiting area, where family members could pre-book to see their loved ones from a safe distance. They also employed the help of technology to ensure regular communication, setting up Facetime, Whatsapp, Skype and telephone calls, and recording regular video updates on Whatsapp to be shared with family.
On July 1st, they were able to open their doors to outdoor visits, and since this time they have held over 1,000 socially distanced visits between residents and family members!
To make these as safe as possible, the team has a visiting procedure in place, which includes compulsory temperature checks on arrival, use of disposable face masks to be discarded after each visit, hand hygiene, and social distancing measures.
Deerhurst has recently opened up an external office space to hold indoor visits as lockdown restrictions ease further, and have successfully held over 100 of these since opening. Residents and family members are thrilled to be able to see each other again, and are grateful to Deerhurst for their outstanding effort during this time.
One family member said: “The whole team has been incredible. We cannot thank you enough for your professionalism, compassion and loving care. With all our love and respect, thank you for keeping everyone safe. Seeing mum today made us so happy and well confirmed that we made the best decision when we brought her to Deerhurst.”
To thank them for their hard work throughout the pandemic, family members have expressed their gratitude to the team through gifts, donations and compliments.
Lesley Hobbs, Care Home Manager at Deerhurst, said: “We have been given so much support from families. We have received donations of over £3,000, plus so many regular gifts of cake, biscuits, chocolate, wine, and hand creams. Every single member of staff was given a handmade bracelet saying how wonderful we are, and we receive so many compliments.”
While Deerhurst hope to continue with regular visits for as long as possible, Brunelcare is constantly monitoring the latest government advice and is prepared to adapt as needed.
To find out more about our Deerhurst care home, click here.
Reading time: 7 minutes
We’re delighted to be launching Brunelcare’s new customer engagement scheme: ‘Together with Customers’.
Reading time: 3 minutes
To celebrate World Photography Day 2021 we spoke to Ota Havlik, reablement worker at Orchard Grove, to find out more about his recent photography project.
Reading time: 3 minutes