Tenant services
Get in touch about your home
General enquiries
For a general enquiry you may have about your home or to pay your rent over the telephone, please contact our Housing Team on 0117 914 4257 or email us by completing and submitting the form below.
Reporting a repair
If you wish to contact us about a home repair, please call our Response Repairs number 0117 952 3373 or you can report your repair online
How can we help?
Designed for our housing tenants, here’s our ‘at a glance’ section that explains how we can help - including how to make contact with our housing team.
How do I report an out of hours repair?
If you have our emergency pull cord system installed in your home, please pull the cord and the call operator will advise how the issue will be handled. If you do not have a pull cord please telephone 0300 333 6511
How do I check my rent balance?
You can quickly and easily check your rent balance by contacting us on 0117 914 4257
How do I pay my rent?
You can quickly and easily pay your rent online, using the link on this page, or by contacting us on 0117 914 4257
How do I make a suggestion?
In the first instance you can contact us by phone: 0117 914 4200 or email: info@brunelcare.org.uk. Our 'Give feedback' page provides further information.
Get in touch
Tenant Services
From fixing a leaking pipe to helping with a rent query, our housing and property team is on hand to support our tenants, ensuring that help is available whenever needed.