Repairs: who does what?

Generally, Brunelcare is responsible for the main areas of your home, building, site and communal (shared) areas. But the responsibility for carrying out repairs in your home or on your site may vary depending on whether you are a tenant, leaseholder or shared owner. Essentially, we will work together to ensure your property is safe, warm, free from hazards and one you are proud to call home

You can find out whether a repair is Brunelcare’s or your responsibility below.

Tenants

Tenants should keep your home in a safe and good condition, and let Brunelcare know as soon as possible if any repairs are needed.

  • Your responsibilities

    It is a tenancy condition that you must let us know if any repair work is needed. This could be routine repairs such as leaks, blocked drains, electrical faults, or serious defects that could affect the safety, security, or structure of the property.

    You must keep the property safe, in good condition and free from rubbish. If any item is damaged through misuse, neglect, carelessness, vandalism or accidental damage, you must make sure it is replaced or repaired safely.

    Tenants are also responsible for minor items of repair, maintenance and decoration.

  • Repairs: who does what?

    Read our guide which explains whether Brunelcare or tenants are responsible for repairs in your home and the communal areas of your site.

Leaseholders and shared owners

Repairs responsibilities may differ if you are a leaseholder or shared owner. Please refer to your lease agreement for the specific details.

  • Your responsibilities

    Brunelcare manages a number of leasehold properties, including shared ownership. The specific repair responsibility for each of these properties is contained in your lease agreement.

    Mainly, Brunelcare retains repair responsibilities for the structure of the building, communal areas, and any communal systems and installations within the property.

    The leaseholder is generally responsible for maintaining the interior of their property. However, it is important that the specific detail of each property is ascertained from the lease agreement.

    Before any repair or maintenance work is carried out on a leasehold property, consideration should be given to the anticipated total cost of the work, and whether consultation is required before the work can be undertaken

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