Managing your money 

There are a number of ways we can help you if you are struggling to pay your rent and service charge but in the first instance you should contact us to discuss any concerns you have.

We can also help signpost you towards other services which can support you to maximise your income, manage debts and check if you are eligible to receive any benefits.

Contact Us

Please contact us if you are experiencing any financial difficulties, and we will do our best to support you. Contact our Customer Service team on:

Tips to make your money go further

  • Carry out a financial health check

    You can receive dedicated support from one of our Income Officers who will be able undertake a financial health check by carrying out an income and expenditure exercise. This is to ensure that you are receiving and/or claiming the correct level of benefits that you are entitled to.

  • Referral for specialist advice

    We can refer you to more specialist money advice such as the Help When You Need It Service or to a support agency that can help with more complex financial matters such as Welfare Rights and Money Advice Service (WRAMAS).

  • Support via the Financial Support Fund

    You may be eligible for support via Brunelcare’s Financial Support Fund.

  • Food banks

    When money is tight some residents may find it difficult to eat properly particularly if spending money to pay other bills. In these situations, we can help you by referring you to a Food bank referral. We work with a number of local food bank organisations to secure food vouchers to access basic store cupboard essentials.

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