Paying your rent

There are a number of ways for you to pay your rent and other charges.

Pay your rent online

Direct Debit

This is one of the simplest methods of paying your rent, and you can choose the day and frequency of your payments. You can set up a Direct Debit to pay directly from your bank or building society account.

Online (Allpay)

You can make payments online via the allpay website or app, which allows you to make payments on your mobile phone. You can download the allpay app from the Apple Store or Google Play.

Pay your rent online

Standing Order

You can set up a weekly or monthly standing order to pay your charges directly from your bank or building society account.

At the Post Office and PayPoint

You can also pay your rent at a local Post Office or at a shop which displays the PayPoint logo. You will need to take your allpay swipe card with you when you use this service. If paying by cheque make it payable to ‘Post Office’ and write your reference number and address on the back. Please allow three working days for payment to reach us.

Support if you are struggling to pay your rent

If you are having any difficulty in paying your rent and service charges, please contact our Customer Services team as soon as possible and we will be able to help you.

We can carry out a financial health check to ensure that you are receiving/claiming the correct level of benefits that you are entitled to such as Pension Credit or Housing and Council Tax Benefits.  Alternatively, we may be able to sign post you to more specialist money advice services.

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