Making changes to your home

We want you to enjoy your new property and feel proud to call it home. You are welcome to repaint walls in your home to make it your own, however we do not permit residents to apply wallpaper. Please refer to your tenancy agreement for further information on decorating your home.

Residents should get written permission before making alterations to their home, for example replacing a kitchen or bathroom.

Permission must be granted by Brunelcare before any work begins so we can approve any plans and ensure residents have sought all relevant permissions including Planning and Building Regulations approval etc.

We will not unreasonably withhold consent when a request is received to carry out improvement or alterations. If consent is provided, residents will become responsible for any subsequent repairs, maintenance or replacement of the improvement or alteration.

Any gas related work must be undertaken by a Gas Safe registered contractor and electrical works must be carried out by a contractor who is registered with NICEIC (or equivalent). Original certificate(s) must be provided to us upon completion of any improvement work. Furthermore, a surveyor will carry out a post inspection of the work to ensure it has been completed to a satisfactory standard.

How to report get permission to make an alteration

If you would like to make a change or alteration to your home, you will need permission from our Housing Team. In the first instance, contact the Customer Service, who will pass your request to the relevant team.

• Call: 0117 914 4257
• Email: [email protected]

The team’s office hours are Monday to Friday, 8.30 am to 4.30 pm.