Performance information

The TSMs are designed to make sure social landlords are being open with tenants and treating them with fairness and respect so they can access services, raise complaints, influence decision making and hold their landlord to account.

The TSMs are made up of two sets of information:

• 12 tenant perception measures – based on surveys with customers about their satisfaction with key services such as repairs and keeping customers informed about things that matter to them.
• 10 management information measures on complaints, anti-social behaviour, repairs and building safety

These measures help the RSH assess how we comply with the Consumer Standards. We are required to publish the results along with relevant information about the survey.

The results show the Tenant Satisfaction Measures based on our operational performance data for 2025-26.  The results include percentages, and rates per 1,000 properties, depending on the measure.

We are required to submit the survey results to the RSH based on our rented accommodation as this the largest type of accommodation we provide.  We have also included information on the results from our shared owners.  The survey results, along with the survey report and the approach adopted can be found below: