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Moving into your home
Living in your home
Living in your home
Living in your home
Your home
On this page you can find key information to help you live in your home
Aids and adaptations
We will work with you to install aids that help you live safely.
Damp, mould and condensation
We take all reports of damp and mould in your home very seriously.
Garden and communal areas
We keep our communal gardens clean and cultivated for all to enjoy.
Parking and vehicles
Find out more information about parking, storage and charging vehicles.
Tenancy fraud and illegal subletting
Find out more about tenancy fraud and how we combat it.
Moving home
Find out how we can help you with moving homes.
Repairs
Report a repair
Found a problem with your home? Report it to our team.
Repair responsibilities
Information on whether a repair is Brunelcare’s or your responsibility.
Improvements to your home
Making our homes more energy efficient
How we're making sure our properties are warmer and more energy efficient.
Making changes to your home
We appreciate you might want to make changes to your home during the time
Decent Homes Standard
We have a responsibility to make sure your home is safe, warm & comfortable
Sheltered Housing Redevelopment
some homes are proposed to be demolished for a number of new homes
Planned maintenance and works
We carry out improvements to your home before things break or become unsafe
Safety in your home
Asbestos
We survey our properties and communal spaces so we know where asbestos is.
Fire Safety
Keeping you and your home safe from fire is a priority for Brunelcare.
Gas and Electrical Safety
Find out our procedure for gas and electrical safety.
Lift safety
A number of our housing sites contain lifts – please use them safely.
Safety Checks
We carry out safety checks in your home or the communal areas of your site.
Water safety and Legionella
A clean water supply is vital to your health and well-being.
Estate management
More information on how we manage our estates.
Antisocial behaviour
Brunelcare takes a zero-tolerance approach towards antisocial behaviour.
Finances and support
Finances and support
Managing your money
There are a number of ways we can help you if you are struggling with rent.
Paying your rent
There are a number of ways for you to pay your rent and other charges.
Your rent and service charge
Information on rent and service charges.
Support services
Information about services, either delivered by Brunelcare or external.
Get involved
Get involved
How to get involved
There are lots of ways you can get involved in shaping our services.
Grapevine tenant newsletter
Read the latest edition of Grapevine magazine.
Information and performance
Information and performance
Performance information
We measure our performance against the Tenant Satisfaction Measures (TSMs).
Regulatory information
Brunelcare is regulated by the Regulator of Social Housing (RSH).
Social Tenant Access to Information Requirements (STAIRs)
A new government initiative to improve transparency in social housing.
Residents Hub
Moving into your home
Living in your home
Back
Living in your home
Back
Your home
Damp, mould and condensation
Garden and communal areas
Parking and vehicles
Aids and adaptations
Moving home
Repairs
Back
Report a repair
Repair responsibilities
Improvements to your home
Back
Decent Homes Standard
Planned maintenance and works
Making changes to your home
Sheltered housing redevelopment
Making our homes more energy efficient
Safety in your home
Back
Asbestos
Fire Safety
Gas and electrical safety
Water safety and Legionella
Lift safety
Safety Checks
Estate management
Antisocial behaviour
Finances and support
Back
Managing your money
Paying your rent
Your rent and service charge
Support services
Get involved
Back
How to get involved
Grapevine tenant newsletter
Information and performance
Back
Performance information
Regulatory information
Social Tenant Access to Information Requirements (STAIRs)
Back to main site
My Account
Search via keyword
Home
Residents Hub
Living in your home
Safety in your home
Safety in your home
Fire Safety
Keeping you and your home safe from fire is a priority for Brunelcare.
Gas and electrical safety
Find out our procedure for gas and electrical safety.
Asbestos
We survey our properties and communal spaces so we know where asbestos is.
Lift safety
A number of our housing sites contain lifts – please use them safely.
Water safety and Legionella
A clean water supply is vital to your health and well-being.
Safety Checks
We carry out safety checks in your home or the communal areas of your site.