What is ‘Together with Customers’?
Brunelcare values the voice and experience of all of our customers. We want your help to ensure we’re getting things right and make sure we’re accountable to you – our customers.
That’s why we’ve created ‘Together with Customers’. We want to work together with you to create a ‘Together with Customers Charter’.
What is the ‘Charter’ for?
The new ‘Charter’ will include specific commitments which you can hold us accountable for. It will include commitments about how we work, how we communicate with you, and how we involve you in the delivery of our services.
Help us create the Together with Customer Charter
To help us create the ‘Charter’ we’d like to hear your views on a range of different topics:
- Relationships – do you feel we always treat you with respect? Do you feel we’re honest and open in all that we do?
- Communication – is the information you receive from us always clear and understandable? Is it easy to contact us? Do you think we communicate with you often enough?
- Voice and influence – do you feel you have a ‘voice’? Do we listen to you and take your views seriously? Do you feel able to influence the decisions we make?
- Accountability – do you feel we are accountable to you for the decisions we make on your behalf? Would you like more information about how Brunelcare is run?
- Quality – can you expect good quality from us? Do our services feel safe?
When things go wrong – if things go wrong, what can you expect from us to put things right? How easy is it to raise a concern or a complaint?
Importantly, we want to know what matters most to you.
Find out more and have your say
Throughout the summer and early autumn of 2021, we’re planning different ways for you to find out more and have your say.
- hosting events at all of our sites
- sharing a customer engagement survey
- holding focus groups
- and we’ll be available for individual conversations too
More details about events and ways to get involved will be promoted at our sites and published on this webpage.
Get in touch
To find out more about Together with Customers, or to share your views now:
- Email us at firstname.lastname@example.org or complete our feedback form below
- Call us on 07557 568 565
- Attend one of our events (details will be promoted locally and on this webpage)
You can also follow ‘Brunelcare’ on social media on Facebook, Twitter and Instagram.
Give us your feedback