Brunelcare is committed to continuously improving the quality of services it provides by understanding the experiences of people accessing those services.
We encourage and learn from all types of feedback and regularly review our performance to monitor and improve how we handle feedback, investigate complaints and put right the things that matter to you.
Please see below links to our most recent complaints performance reports:
Quarterly Reports
Complaints and Compliments Q2 (July - Sept 2023/24) (pdf)
Complaints and Compliments Q1 (Apr - June 2023/24) (pdf)
Complaints and Compliments Q4 (Jan - March 2022/23) (pdf)
Complaints and Compliments Q3 (Oct - Dec 2022/23) (pdf)
Complaints and Compliments Q2 (July - Sept 2022/23) (pdf)
Complaints and Compliments Q1 (April - June 2022/23) (pdf)