Privacy Policy

Brunelcare is committed to protecting and respecting your privacy

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Privacy Policy

Privacy Policy

Brunelcare is committed to protecting and respecting your privacy.

This policy explains what personal data we collect from you, or that you provide to us, and what we do with it.

What information do we collect about you?

We collect information, through our website, when you complete one of our online forms. This includes:

  • Reporting a repair or requesting further services
  • Enquiring about working for us. See also our Employee Data Notice for further detail.
  • General enquiries
  • Suggestions, compliments, concerns and complaints

Information we collect includes:

  • Your name
  • Your contact details, such as; address, telephone number and email address
  • The details of any enquiry or request

The information collected is stored securely on our website servers based in the UK.

Google Analytics tracking is used on all of Brunelcare’s websites. Anonymous information about the pages you view, the time you spend on the website, your location, and other information, is collated by Google. We use this information to help us improve your experience of using our websites. For more information about our use of Google Analytics, please view our Cookie Policy

How will we use the information about you?

We collect the information we need to provide you with the services you have requested, or to answer your enquiry.

If you contact us we may keep a record to help us ensure we’re providing the best possible service.

We are committed to retaining personal information for only as long as is required to fulfil the purpose for which it was obtained, and therefore we’ll only keep it for as long as necessary to service the request.

We will never sell your information, but we may, from time to time, have to share it with trusted suppliers in order to answer your enquiry or respond to your request.

For information we collect from our Housing Tenants we outline specifically the information we collect and how we use it in our Housing Privacy Notice


Our website uses ‘cookies’ to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Please see our cookie policy for more information.

Other websites

Our website may occasionally contain links to and from other websites. If you follow the link, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies.

Access to your information

You have a legal right to know what information is held about you. To see this information, please write to us including:

  • Your contact details to help us check your identity
  • If the enquiry is about another living person, written confirmation that you are acting on their behalf

Requests should be sent to:

The Data Protection Officer


Saffron Gardens

Prospect Place

Bristol BS5 9FF

Or emailed to:

Changes to our privacy policy

Any changes to our privacy policy will be posted on this page.