Report a repair

How to report a fault or home repair to us

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Report a repair

To report a repair, please fill out all sections of this form.  Alternatively, please call free phone number 0800 072 6308 which is an office number manned between 8.30am – 4.30pm, Monday – Friday.

If your repair is an emergency (please see our Coronavirus page under repairs and maintenance) and is outside of the hours stated above, please use the Housing Management System installed in your home. Please pull the cord or press a button on your Alerta telephone and the call operator will advise how the issue will be handled.

If you do not have a pull cord please telephone 0800 072 6308 and the call will be diverted to an operator who will advise how the issue will be handled.

To see a list of the repairs we are currently responding to and to see sight of our controlled distance process please click here.

Report a repair

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    Tenant Services

    From fixing a leaking pipe to helping with a rent query, our housing and property team is on hand to support our tenants, ensuring that help is available whenever needed.